voice_app(47) is not suported

[elmouradix]

hello!
i've made the setup and was happy that everything goes fine following the guide!
tried on my phone and on my extension
the phone ring and hang up looked into freeswitch debug found this:
74 [DEBUG] switch_cpp.cpp:1275 9fb1bbc6-d8e2-11e2-87db-254903aac48a_62 Error: voice_app(47) is not suported
browsed the forum found same posts but didn't found any solution..
any help is welcome.
thanks

[israelpenny]

I have the exact same issue.

2013-07-10 09:50:13.557265 [INFO] switch_cpp.cpp:1287 [listener.lua] Listener Event : BACKGROUND_JOB
2013-07-10 09:50:13.557265 [INFO] switch_cpp.cpp:1287 [listener.lua] GOOD OUTBOUND: 01964198-e970-11e2-acb4-f9ac3d87d0dc(END)
2013-07-10 09:50:13.597295 [DEBUG] switch_cpp.cpp:1287 FSMCall:init
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Load contact data : SELECT * FROM dialer_contact WHERE id=1
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Load SQL : SELECT * FROM dialer_contact WHERE id=1
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Load campaign info : SELECT dialer_campaign.*, dialer_gateway.gateways FROM dialer_campaign LEFT JOIN dialer_gateway ON dialer_gateway.id=aleg_gateway_id WHERE dialer_campaign.id=2
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Load SQL : SELECT dialer_campaign.*, dialer_gateway.gateways FROM dialer_campaign LEFT JOIN dialer_gateway ON dialer_gateway.id=aleg_gateway_id WHERE dialer_campaign.id=2
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Load content_type : SELECt id FROM django_content_type WHERE model='survey'
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Load SQL : SELECt id FROM django_content_type WHERE model='survey'
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Error: voice_app(47) is not supported
2013-07-10 09:50:13.637277 [DEBUG] switch_cpp.cpp:1287 01964198-e970-11e2-acb4-f9ac3d87d0dc_2 Error loading data

[israelpenny]

I just discovered that if you create a campaign under the customer interface even though you will be logged as root, it works like a charm.

[areski]

Did you create the campaign on the admin interface before ?

[israelpenny]

Yes, i was trying to create the campaign from the admin interface before.

[areski]

It's very important to read the beginner guide and follow our instructions on how to use the software :
www.newfies-dialer.org/documentation/beginners-guide/

Thanks

[israelpenny]

Thanks Areski.

I seemed to have ignored the big title that says "Customer Interface" in the beginner's guide and just assumed I could create the campaign from the admin interface.