call rang on phones but got disconnected after pickup

[Ben]

Hi,
Good day all, any help to resolve this error will be highly appreciated,
when I made the test call using TTS, the call rang on my phone but got disconnected immediately after I picked without playing any voice, the same thing happened when I uploaded wav file, call got delivered and once picked, it got disconnected. any help...

Please see the logs below:
http://pastebin.com/zRWUM1rG

Also I noticed I cant find folder "plivo" in "share" so I cant see log from following location:
/usr/share/plivo/tmp/plivo-rest.log
and /usr/share/plivo/tmp/plivo-outbound.log

Please what could be the problem

Ben

[areski]

Hi,

To clarify we don't use plivo anymore, so there is no reference to it in our latest documentation :
http://docs.newfies-dialer.org/en/lates ... oting.html

We fixed this in our installation process, what happened is that one of our dependencies package changed in development version which affected our stable release.
https://github.com/Star2Billing/newfies ... 8387364a0b

You might be able to run those command manually to get it fixed or run a fresh installation.

Yours,
/Areski

[Ben]

Thanks for the reply, please tell me the command you said I can run or could this be the command you refer to:
# To download and run the script on your server :
#
# >> Install with Master script :
# cd /usr/src/ ; rm install-newfies.sh ; wget --no-check-certificate https://raw.github.com/Star2Billing/new ... newfies.sh ; chmod +x install-newfies.sh ; ./install-newfies.sh

When I did, it later prompted me that it would remove old installation and install a fresh one, so I ext it. if this is the only option I wont mind to re-install fresh one, just want to know.

Ben

[areski]

I was referring to the commands that were included in the patched :
https://github.com/Star2Billing/newfies ... 8387364a0b

[Ben]

I did a clean and fresh installation and I got same error as attached previously and yet the call still got disconnected once picked up... please help.

Ben

[areski]

Ok we tried few install today and we realized we were missing the installation of cmake, which is now needed.
This has been corrected on the latest release.

So a re-installation should be fine!

[Ben]

Re-installation is fine.

When I creates a Customer, the "Campaign" and "Reporting" menu are not dropping down the sub-menu in other for normal customer to create campaign and view reports. I thought its browser problem so I checked with three browsers (IE, Moxila, and Chrome), its same issue. Or is it a setting from the admin that has disable all customers created from displaying those menu?

Ben

[areski]

It's a permission problem when you create a customer you have to assign them with the right ACL.
You can also use the admin user to run campaign.

Yours,
/Areski

[Ben]

User permission is set and ok now.

i set up a sub domain to point to the ip, i keep getting "Internal Server Error":

if the server IP where Newfies is deployed is 1.0.0.1:8008
I setup a sub-domain say sub.myhost.com and point to 1.0.0.1 using "A" Record on the Edit DNS
when I type the subdomain only on the browser it opens up the Newfies home page fine, but when I type sub.myhost.com:8008 (with the port) on the browser, i got "internal server error". Even though I changed the Sites Name on the admin to reflect the subdomain complete path, yet I still got the error...

Ben