Can not delete a customer

Moderator: areski

Can not delete a customer

Postby trimode » Mon Mar 12, 2012 6:00 am

Hi,

I'm trying to delete a customer that i just created recently, and when i try to delete i'm getting the following error

Server Error

You've encountered an error!

If you need assistance, you may reference this error as 7d8ec99ee607400388585bd82780170c$e8d697e74b8ff1e73004f6900452f580.
trimode
 
Posts: 25
Joined: Sun Mar 11, 2012 2:45 am

Re: Can not delete a customer

Postby areski » Mon Mar 12, 2012 6:32 am

When you see an error like this happening you should go to http://your_domain/sentry/
and then enter the error code, you will get a traceback of the error.

Please pastebin the backtrace of this error, so we can help fixing this!
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm

Re: Can not delete a customer

Postby trimode » Mon Mar 12, 2012 6:42 am

areski wrote:When you see an error like this happening you should go to http://your_domain/sentry/
and then enter the error code, you will get a traceback of the error.

Please pastebin the backtrace of this error, so we can help fixing this!


I'm confused when i went to http://xen.absolutetel.com:8008/sentry/

i got back the following

Server Error

You've encountered an error!

If you need assistance, you may reference this error as a28291e8cc9747c9a39b985d44670854$4c60327b1152e499fabad406d97f854f.

you said then enter the error code, you will get a traceback where ami entering it...
trimode
 
Posts: 25
Joined: Sun Mar 11, 2012 2:45 am

Re: Can not delete a customer

Postby areski » Mon Mar 12, 2012 7:08 am

Sorry my bad, since version 1.2 we removed Sentry, so the right method should be to enable debug :

Edit /usr/share/newfies/settings_local.py and change

DEBUG = False
TEMPLATE_DEBUG = False

To

DEBUG = True
TEMPLATE_DEBUG = DEBUG

I actually just did it on your server, so you can try again to see where the first error comes from.
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm

Re: Can not delete a customer

Postby areski » Mon Mar 12, 2012 7:11 am

I just see the error as well, and this is as a bug on our side, we will be solving this within the next days.

Thanks for reporting this!
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm

Re: Can not delete a customer

Postby trimode » Mon Mar 12, 2012 7:15 am

areski wrote:I just see the error as well, and this is as a bug on our side, we will be solving this within the next days.

Thanks for reporting this!



here is the log of the error.

http://dpaste.com/715207/
trimode
 
Posts: 25
Joined: Sun Mar 11, 2012 2:45 am

Re: Can not delete a customer

Postby areski » Mon Mar 12, 2012 7:32 am

we will be solving this within the next days.

Thanks for reporting this!
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm


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