forum.newfies-dialer.org

Hi,

I installed the newfies-Dialer on a clean server using Ubuntu 10.04 and i used the script as u instructed on your documents follow the proper instruction step by step my gateway shows registered. the issue i'm having is when i start the campaign nothing happen and the call request is blank not showing any records. why is it doing that. what did i miss? please help this is the third time i re-install the server and the same thing.

Thanks,

Hi,

Make sure the campaign is set to the status "START" and it's assign to a phonebook which have contacts.

Check if Newfies-Dialer Celery is running : "ps auxw | grep celery"

I will also advice that you troubleshoot newfies-dialer, follow this documentation :
http://www.newfies-dialer.org/docs/en/l ... oting.html


Yours,
/Areski

areski wrote:Hi,

Make sure the campaign is set to the status "START" and it's assign to a phonebook which have contacts.

Check if Newfies-Dialer Celery is running : "ps auxw | grep celery"

I will also advice that you troubleshoot newfies-dialer, follow this documentation :
http://www.newfies-dialer.org/docs/en/l ... oting.html


Yours,
/Areski

yes the campaign is status "START" and it's assign to a phonebook which have contact

and this result i got when i typed "ps auxw | grep celery"

root@xen:~# ps auxw | grep celery
root 6886 0.0 0.0 6164 752 pts/0 S+ 13:46 0:00 grep --color=auto celery
root@xen:~#

all the instruction in troubleshooting.html was done step by step. but when i start the campaign nothing is showing under the call request. please check attachement im sending you the logs under /var/log/newfies/

I'm reinstalling the server, using the instruction provided in "Newfies-dialer.pdf". I will let you know shortly if the same problem happening.

I will advice to run "/etc/init.d/newfies-celeryd start"
and tell us what you get and/or what you see in the logs.

areski wrote:I will advice to run "/etc/init.d/newfies-celeryd start"
and tell us what you get and/or what you see in the logs.

(newfies-dialer)root@xen:/usr/share/newfies# /etc/init.d/newfies-celeryd start
celeryd-multi v2.4.0
> Starting nodes...
> newfies-node1.xen: OK

Here is the information below that i got from :celery-newfies-node1.log"


[2012-03-11 21:10:41,817: WARNING/MainProcess] /usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/celery/apps/worker.py:135: UserWarning: Running celeryd with superuser privileges is not encouraged!
"Running celeryd with superuser privileges is not encouraged!")
[2012-03-11 21:10:41,821: WARNING/MainProcess] -------------- celery@newfies-node1.xen v2.4.0
---- **** -----
--- * *** * -- [Configuration]
-- * - **** --- . broker: redis://localhost:6379//
- ** ---------- . loader: djcelery.loaders.DjangoLoader
- ** ---------- . logfile: /var/log/newfies/celery-newfies-node1.log@INFO
- ** ---------- . concurrency: 8
- ** ---------- . events: ON
- *** --- * --- . beat: ON
-- ******* ----
--- ***** ----- [Queues]
-------------- . celery: exchange:celery (direct) binding:celery


[Tasks]
. audiofield.tasks.audio_convert_task
. dialer_campaign.tasks.add
. dialer_campaign.tasks.campaign_expire_check
. dialer_campaign.tasks.campaign_running
. dialer_campaign.tasks.campaign_spool_contact
. dialer_campaign.tasks.check_campaign_pendingcall
. dialer_campaign.tasks.collect_subscriber
. dialer_cdr.tasks.callrequest_pending
. dialer_cdr.tasks.dummy_test_answerurl
. dialer_cdr.tasks.dummy_test_hangupurl
. dialer_cdr.tasks.dummy_testcall
. dialer_cdr.tasks.init_call_retry
. dialer_cdr.tasks.init_callrequest
[2012-03-11 21:10:41,826: INFO/MainProcess] process shutting down

it's clear there is an error to start celery, nothing seems to show up your the logs.
I wonder if this is related to Xen

areski wrote:it's clear there is an error to start celery, nothing seems to show up your the logs.
I wonder if this is related to Xen

xen it's just a name i called my host e.g. http://74.3.167.160:8008 or http://xen.absolutetel.com:8008

my server is running on OpenVZ image running Ubuntu 10.04 64bit (8GB of ram, 1TB HD)

i'm actually confused, because i just follow your basic instruction http://www.newfies-dialer.org/documenta ... ers-guide/ by running

wget https://raw.github.com/Star2Billing/new ... all-all.sh

bash install-all.sh

This is quite unusual we never met that issue before, can you drop me an email?

what is ur email?