Press 1 for xx, press 2 for xx

[Moz]

Hi,

I'd like to play the callee a recording then if they press 1 go through to a call centre.

I found the following post on the newsgroup about this:
http://groups.google.com/group/newfies- ... 7b0ce96f32

Areski suggests to build the IVR and then use the dial loopback to call the IVR once the callee picks up.

I have created a test IVR and this is on extension 1000 - I have reloaded the XML dialplan, but can't work out what settings to put into the VoiceApp on Newfiews to pass the call to the extension when the callee picks up.

Currently I have:

VoiceApp:
Name: PassToExtension1000
Description: blank
Type: DIAL
Data: loopback/1000
B-Leg: -----------

When I place the call I see:
2012-02-10 12:11:09.833506 [NOTICE] sofia.c:6172 Channel [sofia/external/*numberremoved*] has been answered
2012-02-10 12:11:09.833506 [INFO] switch_channel.c:2710 sofia/external/*numberremoved* Flipping CID from "" <8888888888> to "Outbound Call" <*numberremoved*>
2012-02-10 12:11:09.993587 [NOTICE] mod_dptools.c:1121 Hangup sofia/external/*numberremoved* [CS_RESET] [NORMAL_CLEARING]

I have also tried changing Data to 1000 (no loopback/) but this results in the same thing.

What settings should I have in voiceApp to use loopback to call an internal extension?

Many Thanks for the help,

Moz

[areski]

Code: Select all

Data: loopback/1000
B-Leg: -----------

You need to create a gateway that use loopback/
then set Data to 1000

[kdaffef]

Hello Moz,
I'm also testing a system like this, but with no success (as i'm a newbie!!). could you share you're tests please ??

Thank you very much,

Kamel