Can't find user issue

Moderator: areski

Can't find user issue

Postby alpaslan » Tue Feb 18, 2014 9:04 am

Hi everyone

when we want to try survey process . We are giving message like this ;


2014-02-18 11:00:04.464209 [WARNING] sofia_reg.c:2543 Can't find user [9000@212.68.55.66] from 172.246.162.251
You must define a domain called '212.68.55.66' in your directory and add a user with the id="9000" attribute
and you must configure your device to use the proper domain in it's authentication credentials.


How can I solve this problem ?
Best Regards
alpaslan
 
Posts: 10
Joined: Wed Nov 20, 2013 6:19 pm

Re: Can't find user issue

Postby alpaslan » Tue Feb 18, 2014 9:46 am

My other issue like this ;


2014-02-18 11:23:34.084100 [DEBUG] mod_sofia.c:127 (sofia/external/00905330393043) State Change CS_INIT -> CS_ROUTING
2014-02-18 11:23:34.084100 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:455 (sofia/external/00905330393043) State INIT going to sleep
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393043) Running State Change CS_ROUTING
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:471 (sofia/external/00905330393043) State ROUTING
2014-02-18 11:23:34.084100 [DEBUG] mod_sofia.c:150 sofia/external/00905330393043 SOFIA ROUTING
2014-02-18 11:23:34.084100 [DEBUG] switch_ivr_originate.c:67 (sofia/external/00905330393043) State Change CS_ROUTING -> CS_CONSUME_MEDIA
2014-02-18 11:23:34.084100 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:471 (sofia/external/00905330393043) State ROUTING going to sleep
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393043) Running State Change CS_CONSUME_MEDIA
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:490 (sofia/external/00905330393043) State CONSUME_MEDIA
2014-02-18 11:23:34.084100 [DEBUG] switch_core_state_machine.c:490 (sofia/external/00905330393043) State CONSUME_MEDIA going to sleep
2014-02-18 11:23:34.084100 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.084100 [DEBUG] sofia.c:5811 Channel sofia/external/00905330393043 entering state [calling][0]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.124140 [DEBUG] sofia.c:5811 Channel sofia/external/00905330393043 entering state [terminated][603]
2014-02-18 11:23:34.124140 [NOTICE] sofia.c:6655 Hangup sofia/external/00905330393043 [CS_CONSUME_MEDIA] [CALL_REJECTED]
2014-02-18 11:23:34.124140 [DEBUG] switch_channel.c:3184 Send signal sofia/external/00905330393043 [KILL]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393043) Running State Change CS_HANGUP
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:679 (sofia/external/00905330393043) State HANGUP
2014-02-18 11:23:34.124140 [DEBUG] mod_sofia.c:506 Channel sofia/external/00905330393043 hanging up, cause: CALL_REJECTED
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:48 sofia/external/00905330393043 Standard HANGUP, cause: CALL_REJECTED
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:679 (sofia/external/00905330393043) State HANGUP going to sleep
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:690 (sofia/external/00905330393043) Callstate Change DOWN -> HANGUP
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:447 (sofia/external/00905330393043) State Change CS_HANGUP -> CS_REPORTING
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393043) Running State Change CS_REPORTING
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:762 (sofia/external/00905330393043) State REPORTING
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:92 sofia/external/00905330393043 Standard REPORTING, cause: CALL_REJECTED
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:762 (sofia/external/00905330393043) State REPORTING going to sleep
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:441 (sofia/external/00905330393043) State Change CS_REPORTING -> CS_DESTROY
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393043 [BREAK]
2014-02-18 11:23:34.124140 [DEBUG] switch_core_session.c:1559 Session 5504 (sofia/external/00905330393043) Locked, Waiting on external entities
2014-02-18 11:23:34.124140 [INFO] switch_cpp.cpp:1288 [listener.lua] Listener Event : CHANNEL_HANGUP_COMPLETE
2014-02-18 11:23:34.124140 [DEBUG] switch_ivr_originate.c:3657 Originate Resulted in Error Cause: 21 [CALL_REJECTED]
2014-02-18 11:23:34.124140 [NOTICE] switch_core_session.c:1577 Session 5504 (sofia/external/00905330393043) Ended
2014-02-18 11:23:34.124140 [NOTICE] switch_core_session.c:1581 Close Channel sofia/external/00905330393043 [CS_DESTROY]
2014-02-18 11:23:34.124140 [INFO] switch_cpp.cpp:1288 [listener.lua] Listener Event : BACKGROUND_JOB
2014-02-18 11:23:34.124140 [INFO] switch_cpp.cpp:1288 [listener.lua] ERROR OUTBOUND: CALL_REJECTED
(END)

2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:566 (sofia/external/00905330393043) Callstate Change HANGUP -> DOWN
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:569 (sofia/external/00905330393043) Running State Change CS_DESTROY
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:579 (sofia/external/00905330393043) State DESTROY
2014-02-18 11:23:34.124140 [DEBUG] mod_sofia.c:399 sofia/external/00905330393043 SOFIA DESTROY
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:99 sofia/external/00905330393043 Standard DESTROY
2014-02-18 11:23:34.124140 [DEBUG] switch_core_state_machine.c:579 (sofia/external/00905330393043) State DESTROY going to sleep
2014-02-18 11:23:34.344149 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:23:35.764151 [DEBUG] switch_ivr_originate.c:2069 Parsing global variables
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [origination_caller_id_number]=[902129020215]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [origination_caller_id_name]=[ARAMA]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [campaign_id]=[5]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [subscriber_id]=[5802]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [alarm_request_id]=[None]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [used_gateway_id]=[1]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [callrequest_id]=[6003]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [contact_id]=[5302]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [bridge_early_media]=[true]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [originate_timeout]=[10]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [newfiesdialer]=[true]
2014-02-18 11:23:35.764151 [DEBUG] switch_event.c:1661 Parsing variable [leg_type]=[1]
2014-02-18 11:23:35.764151 [NOTICE] switch_channel.c:1052 New Channel sofia/external/00905330393464 [57ced062-987e-11e3-bb92-77f8217a8bdc]
2014-02-18 11:23:35.764151 [DEBUG] mod_sofia.c:5230 (sofia/external/00905330393464) State Change CS_NEW -> CS_INIT
2014-02-18 11:23:35.764151 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393464) Running State Change CS_INIT
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:455 (sofia/external/00905330393464) State INIT
2014-02-18 11:23:35.764151 [DEBUG] mod_sofia.c:87 sofia/external/00905330393464 SOFIA INIT
2014-02-18 11:23:35.764151 [DEBUG] sofia_glue.c:2744 sofia/external/00905330393464 sending invite version: 1.2.22 git bdc788f 2014-02-17 19:24:52Z 64bit
Local SDP:
v=0
o=FreeSWITCH 1392697839 1392697840 IN IP4 212.68.55.66
s=FreeSWITCH
c=IN IP4 212.68.55.66
t=0 0
m=audio 17576 RTP/AVP 0 8 3 101 13
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20
a=sendrecv

2014-02-18 11:23:35.764151 [DEBUG] mod_sofia.c:127 (sofia/external/00905330393464) State Change CS_INIT -> CS_ROUTING
2014-02-18 11:23:35.764151 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:455 (sofia/external/00905330393464) State INIT going to sleep
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393464) Running State Change CS_ROUTING
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:471 (sofia/external/00905330393464) State ROUTING
2014-02-18 11:23:35.764151 [DEBUG] mod_sofia.c:150 sofia/external/00905330393464 SOFIA ROUTING
2014-02-18 11:23:35.764151 [DEBUG] switch_ivr_originate.c:67 (sofia/external/00905330393464) State Change CS_ROUTING -> CS_CONSUME_MEDIA
2014-02-18 11:23:35.764151 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:471 (sofia/external/00905330393464) State ROUTING going to sleep
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393464) Running State Change CS_CONSUME_MEDIA
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:490 (sofia/external/00905330393464) State CONSUME_MEDIA
2014-02-18 11:23:35.764151 [DEBUG] switch_core_state_machine.c:490 (sofia/external/00905330393464) State CONSUME_MEDIA going to sleep
2014-02-18 11:23:35.764151 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.764151 [DEBUG] sofia.c:5811 Channel sofia/external/00905330393464 entering state [calling][0]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.804149 [DEBUG] sofia.c:5811 Channel sofia/external/00905330393464 entering state [terminated][603]
2014-02-18 11:23:35.804149 [NOTICE] sofia.c:6655 Hangup sofia/external/00905330393464 [CS_CONSUME_MEDIA] [CALL_REJECTED]
2014-02-18 11:23:35.804149 [DEBUG] switch_channel.c:3184 Send signal sofia/external/00905330393464 [KILL]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393464) Running State Change CS_HANGUP
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:679 (sofia/external/00905330393464) State HANGUP
2014-02-18 11:23:35.804149 [DEBUG] mod_sofia.c:506 Channel sofia/external/00905330393464 hanging up, cause: CALL_REJECTED
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:48 sofia/external/00905330393464 Standard HANGUP, cause: CALL_REJECTED
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:679 (sofia/external/00905330393464) State HANGUP going to sleep
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:690 (sofia/external/00905330393464) Callstate Change DOWN -> HANGUP
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:447 (sofia/external/00905330393464) State Change CS_HANGUP -> CS_REPORTING
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:415 (sofia/external/00905330393464) Running State Change CS_REPORTING
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:762 (sofia/external/00905330393464) State REPORTING
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:92 sofia/external/00905330393464 Standard REPORTING, cause: CALL_REJECTED
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:762 (sofia/external/00905330393464) State REPORTING going to sleep
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:441 (sofia/external/00905330393464) State Change CS_REPORTING -> CS_DESTROY
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/00905330393464 [BREAK]
2014-02-18 11:23:35.804149 [DEBUG] switch_core_session.c:1559 Session 5505 (sofia/external/00905330393464) Locked, Waiting on external entities
2014-02-18 11:23:35.804149 [INFO] switch_cpp.cpp:1288 [listener.lua] Listener Event : CHANNEL_HANGUP_COMPLETE
2014-02-18 11:23:35.804149 [DEBUG] switch_ivr_originate.c:3657 Originate Resulted in Error Cause: 21 [CALL_REJECTED]
2014-02-18 11:23:35.804149 [NOTICE] switch_core_session.c:1577 Session 5505 (sofia/external/00905330393464) Ended
2014-02-18 11:23:35.804149 [NOTICE] switch_core_session.c:1581 Close Channel sofia/external/00905330393464 [CS_DESTROY]
2014-02-18 11:23:35.804149 [INFO] switch_cpp.cpp:1288 [listener.lua] Listener Event : BACKGROUND_JOB
2014-02-18 11:23:35.804149 [INFO] switch_cpp.cpp:1288 [listener.lua] ERROR OUTBOUND: CALL_REJECTED
(END)

2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:566 (sofia/external/00905330393464) Callstate Change HANGUP -> DOWN
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:569 (sofia/external/00905330393464) Running State Change CS_DESTROY
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:579 (sofia/external/00905330393464) State DESTROY
2014-02-18 11:23:35.804149 [DEBUG] mod_sofia.c:399 sofia/external/00905330393464 SOFIA DESTROY
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:99 sofia/external/00905330393464 Standard DESTROY
2014-02-18 11:23:35.804149 [DEBUG] switch_core_state_machine.c:579 (sofia/external/00905330393464) State DESTROY going to sleep
2014-02-18 11:23:54.344151 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:24:14.364152 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:24:34.364149 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:24:54.364150 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:25:14.384153 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:25:34.384267 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:25:54.404148 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:26:14.404152 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:26:34.404111 [INFO] switch_cpp.cpp:1288 [listener.lua] HEARTBEAT

2014-02-18 11:26:47.824148 [NOTICE] switch_channel.c:1052 New Channel sofia/internal/9000@212.68.55.66 [ca4a7614-987e-11e3-bb94-77f8217a8bdc]
2014-02-18 11:26:47.824148 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/9000@212.68.55.66 [BREAK]
2014-02-18 11:26:47.824148 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/9000@212.68.55.66 [BREAK]
2014-02-18 11:26:47.824148 [DEBUG] switch_core_state_machine.c:415 (sofia/internal/9000@212.68.55.66) Running State Change CS_NEW
2014-02-18 11:26:47.824148 [DEBUG] sofia.c:7868 sofia/internal/9000@212.68.55.66 receiving invite from 172.246.162.251:5071 version: 1.2.22 git bdc788f 2014-02-17 19:24:52Z 64bit
2014-02-18 11:26:47.824148 [DEBUG] sofia.c:8025 IP 172.246.162.251 Rejected by acl "domains". Falling back to Digest auth.
2014-02-18 11:26:47.824148 [DEBUG] switch_core_state_machine.c:434 (sofia/internal/9000@212.68.55.66) State NEW
2014-02-18 11:26:47.824148 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/9000@212.68.55.66 [BREAK]
2014-02-18 11:26:47.824148 [DEBUG] sofia.c:1792 detaching session ca4a7614-987e-11e3-bb94-77f8217a8bdc
2014-02-18 11:26:48.424147 [DEBUG] sofia.c:1884 Re-attaching to session ca4a7614-987e-11e3-bb94-77f8217a8bdc
2014-02-18 11:26:48.424147 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/9000@212.68.55.66 [BREAK]
2014-02-18 11:26:48.424147 [DEBUG] switch_core_session.c:1016 Send signal sofia/internal/9000@212.68.55.66 [BREAK]
2014-02-18 11:26:48.444150 [DEBUG] sofia.c:7868 sofia/internal/9000@212.68.55.66 receiving invite from 172.246.162.251:5071 version: 1.2.22 git bdc788f 2014-02-17 19:24:52Z 64bit
2014-02-18 11:26:48.444150 [DEBUG] sofia.c:8025 IP 172.246.162.251 Rejected by acl "domains". Falling back to Digest auth.
alpaslan
 
Posts: 10
Joined: Wed Nov 20, 2013 6:19 pm

Re: Can't find user issue

Postby areski » Fri Feb 21, 2014 11:43 am

This is a gateway configuration issue : ERROR OUTBOUND: CALL_REJECTED

Please refer to the doc : http://docs.newfies-dialer.org/en/lates ... figuration
and to the FreeSWITCH documentation to configure and test your gateway before hand.
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm

Re: Can't find user issue

Postby alpaslan » Sun Feb 23, 2014 5:03 pm

yeap solved ERROR OUTBOUND: CALL_REJECTED
but my other problem RECOVERY_ON_TIMER_EXPIRE how can I solve this problem ?
alpaslan
 
Posts: 10
Joined: Wed Nov 20, 2013 6:19 pm


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