Calls are not originating

Moderator: areski

Calls are not originating

Postby juned » Sat Oct 26, 2013 12:46 pm

I have freshly installed the new fies on CentOS, i have done all the configuarion which are mentioned in below link

http://docs.newfies-dialer.org/en/latest/user-guide-doc/how_to_use_it.html#create-call-list

But no calls are orinating from server, and i am getting below error in celery-newfies-node1.log

Code: Select all
[2013-10-22 22:35:55,644: INFO/Beat] Scheduler: Sending due task dialer_cdr.tasks.task_pending_callevent (dialer_cdr.tasks.task_pending_callevent)
[2013-10-22 22:35:55,651: INFO/MainProcess] Got task from broker: dialer_cdr.tasks.task_pending_callevent[f0e7d274-9ccc-4f44-a368-a69910f3af93]
[2013-10-22 22:35:55,700: INFO/MainProcess] Task dialer_cdr.tasks.task_pending_callevent[f0e7d274-9ccc-4f44-a368-a69910f3af93] succeeded in 0.0406589508057s: None
[2013-10-22 22:35:58,901: INFO/Beat] Scheduler: Sending due task dialer_campaign.tasks.campaign_running (dialer_campaign.tasks.campaign_running)
[2013-10-22 22:35:58,907: INFO/MainProcess] Got task from broker: dialer_campaign.tasks.campaign_running[239f6835-16a1-44f4-898f-f7f4a3adb459]
[2013-10-22 22:35:58,974: INFO/MainProcess] dialer_campaign.tasks.campaign_running[239f6835-16a1-44f4-898f-f7f4a3adb459]: => Campaign name Sample Campaign (id:1)
[2013-10-22 22:35:58,990: INFO/MainProcess] Got task from broker: dialer_campaign.tasks.spool_pending_call[8336d65a-0fad-4226-9bbd-20834b452752]
[2013-10-22 22:35:59,002: INFO/MainProcess] Task dialer_campaign.tasks.campaign_running[239f6835-16a1-44f4-898f-f7f4a3adb459] succeeded in 0.075718164444s: True
[2013-10-22 22:35:59,046: INFO/PoolWorker-6] TASK :: spool_pending_call = 1
[2013-10-22 22:35:59,114: ERROR/MainProcess] Task dialer_campaign.tasks.spool_pending_call[8336d65a-0fad-4226-9bbd-20834b452752] raised exception: DoesNotExist()
Traceback (most recent call last):
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/celery/task/trace.py", line 233, in trace_task
    R = retval = fun(*args, **kwargs)
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/celery/task/trace.py", line 420, in __protected_call__
    return self.run(*args, **kwargs)
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/common/only_one_task.py", line 25, in _caller
    ret_value = run_func(*args, **kwargs)
  File "/usr/share/newfies/dialer_campaign/tasks.py", line 99, in run
    if obj_campaign.user.userprofile.dialersetting:
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/django/db/models/fields/related.py", line 279, in __get__
    raise self.related.model.DoesNotExist


NewFies- 2.8.6
Freeswitch : 1.2.13
Platform : Linux (CentOS release 6.4 (Final))

Anyone have idea about this error,how do i fix this ?

Thanks & Regards
Juned
Last edited by juned on Sat Oct 26, 2013 2:02 pm, edited 1 time in total.
juned
 
Posts: 6
Joined: Wed Oct 09, 2013 11:14 am

Re: Calls are not originating

Postby areski » Sat Oct 26, 2013 1:53 pm

Hello,

You should try with the latest version which is now 2.8.6
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm

Re: Calls are not originating

Postby juned » Sat Oct 26, 2013 2:02 pm

Hi

Having same issue with 2.8.6 even
juned
 
Posts: 6
Joined: Wed Oct 09, 2013 11:14 am

Re: Calls are not originating

Postby areski » Sun Oct 27, 2013 9:04 am

I think the problem is happening because you haven't associate the dialerSetting to your users.

See the beginner guide, it's fully described:
http://www.newfies-dialer.org/documenta ... ers-guide/
areski
Site Admin
 
Posts: 302
Joined: Tue Oct 18, 2011 5:28 pm

Re: Calls are not originating

Postby juned » Mon Oct 28, 2013 5:04 am

I have associated the dialer setting with user, i below is the screen shot of dialer settings

Please confirm

http://www.s3blog.org/screengrab/images ... 3f8cdc7fa8

Thanks
juned
 
Posts: 6
Joined: Wed Oct 09, 2013 11:14 am

Re: Calls are not originating

Postby juned » Mon Oct 28, 2013 6:09 am

Now i am getting this kind of messages in Same log.

Code: Select all
[2013-10-23 01:21:10,079: INFO/Beat] Scheduler: Sending due task dialer_campaign.tasks.campaign_running (dialer_campaign.tasks.campaign_running)
[2013-10-23 01:21:10,086: INFO/MainProcess] Got task from broker: dialer_campaign.tasks.campaign_running[47f18fb7-1971-450f-98ab-95e94a9a402e]
[2013-10-23 01:21:10,152: INFO/MainProcess] Task dialer_campaign.tasks.campaign_running[47f18fb7-1971-450f-98ab-95e94a9a402e] succeeded in 0.040139913559s: True
[2013-10-23 01:21:15,144: INFO/Beat] Scheduler: Sending due task dialer_cdr.tasks.task_pending_callevent (dialer_cdr.tasks.task_pending_callevent)
[2013-10-23 01:21:15,150: INFO/MainProcess] Got task from broker: dialer_cdr.tasks.task_pending_callevent[de3bc263-cdbd-439f-a109-a2e29cbe06e8]
[2013-10-23 01:21:15,216: INFO/MainProcess] Task dialer_cdr.tasks.task_pending_callevent[de3bc263-cdbd-439f-a109-a2e29cbe06e8] succeeded in 0.0368201732635s: None

but there is no activity in FreeSWITCH CLI
and in /var/log/newfies/newfies-django.log
Code: Select all
Traceback (most recent call last):
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/django/core/handlers/base.py", line 115, in get_response
    response = callback(request, *callback_args, **callback_kwargs)
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/django/contrib/auth/decorators.py", line 25, in _wrapped_view
    return view_func(request, *args, **kwargs)
  File "/usr/share/newfies/dialer_campaign/views.py", line 102, in notify_admin
    if not request.session['has_notified']:
  File "/usr/share/virtualenvs/newfies-dialer/lib/python2.6/site-packages/django/contrib/sessions/backends/base.py", line 44, in __getitem__
    return self._session[key]
KeyError: 'has_notified'
juned
 
Posts: 6
Joined: Wed Oct 09, 2013 11:14 am


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