MUlTI CHOOSE-IVR

Moderator: areski

MUlTI CHOOSE-IVR

Postby riky » Mon Jun 17, 2013 11:27 am

Hi
Multi-chose is amazing. i can do many things but it isnt possible to go an another module with press a touch.
will be there in future a module IVR with press 1 transfer?
it ll be a module multi-choose+transfer?
thx
riky
 
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Joined: Sun Mar 24, 2013 4:04 pm

Re: MUlTI CHOOSE-IVR

Postby areski » Mon Jun 17, 2013 11:30 am

Yes you can but you have to assign a value for the Multichoice you want to use.
This is a mechanism that allow us to only do a multichoice on predefined keys.

For instance with multichoice you can easily do "Press 1 for call transfer or Press 9 to be added to the DNC list"
on the Press 1 case you have to enter a value of your choice, ie "transfer" and press 9 also ie "DNC"
Then on the branching you will be able to select 1 and 9.

Hope this clarify the process.

/Areski
areski
Site Admin
 
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Re: MUlTI CHOOSE-IVR

Postby riky » Tue Jun 18, 2013 11:41 am

hi.
thanks for aswer.
I already used the Multi-choose in this mode, ie for " if you want to listen press 1" and then in branching i connect the Module-messagge wih 1.
But if in Multi-choose i say " press 1 for transfer" , i connect in branching 1 with module Transfer..... in module -transfer i have put anytihng.

thx a lot.
riky
 
Posts: 10
Joined: Sun Mar 24, 2013 4:04 pm


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