I'm having an issue with our newfies-dialer system. We had 100 Concurrent sessions from our Provider and after running various campaigns we worked out that about 130 Calls per minute allows us to sit at about 100 Concurrent calls but we've now upped out available sessions to 200 and also tried ramping up our calls per minute to 240 in test blocks but our provider can't seem to handle the number of call requests they are getting as it seems to have ramped up to 450 odd so there are a lot of rejections coming through.
I'm assuming the Max Frequency limit in Newfies is the limit on the number of calls per minute that it should be making but why would it be doing a lot more than that. I'd like to know why this would be happening and the best to mitigate the issue.
Our campaigns are set with a max Frequency of 180 & Max Retries of 3 presently