call drops when answered

Moderator: areski

call drops when answered

Postby serhat » Mon Mar 11, 2013 9:24 am

hi

Fresh install and everythink working but all calls drop when answered ...
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Re: call drops when answered

Postby areski » Mon Mar 11, 2013 9:36 am

That s certainly a gateway configuration or voip provider issue.
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Re: call drops when answered

Postby serhat » Mon Mar 11, 2013 10:11 am

1. create phone book ..
2. add telephone number

I have added 3 phonenumbers to contacs list but when I create campaign contac list 0 ...
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Re: call drops when answered

Postby serhat » Mon Mar 11, 2013 11:37 am

trunk and dialer settings are correct so my all calls 1 seconds ...
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Re: call drops when answered

Postby DaNegus » Mon Mar 11, 2013 3:17 pm

Fresh install (clean OS , nothing installed but openSSH prior to newfies install script).. UBUNTU 12.04, Newfies Version 2.0 just installed 30 minutes ago from command "wget --no-check-certificate https://raw.github.com/Star2Billing/new ... all-all.sh". I configured my dialer gateway with the same info that worked in 1.5. Call dials and hangs up as soon as i pickup the call.

I noticed also the survey setup documentation is a lil unclear/fuzzy in the beginners guide and it does not add the freeswitch bin dir to the command search path..

Thank You in Advance
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Re: call drops when answered

Postby areski » Mon Mar 11, 2013 3:29 pm

A lot changed since 1.5, we got almost 7 months of development added.

Please come with recommendations of how to improve the documentation, if there is something unclear.

If the call hangup, please refer to the troubleshoot documentation : http://docs.newfies-dialer.org/en/lates ... oting.html
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Re: call drops when answered

Postby DaNegus » Mon Mar 11, 2013 5:41 pm

I appreciate the development you have done from version 1.5 to 2. I stated that the settings worked in 1.5 as I am using the same gateway so I dont understand how it could be a gateway configuration problem. I have been getting the following errors logged and I am wondering what component this may be referring to to focus my troubleshooting.

Mon Mar 11 12:36:32 2013 ERROR cdbbcaba-8a69-11e2-af5a-f9ed6899a3e1_5 Error: voice_app(34) is not supported
Mon Mar 11 12:36:32 2013 ERROR cdbbcaba-8a69-11e2-af5a-f9ed6899a3e1_5 Error loading data
Mon Mar 11 12:36:32 2013 INFO cdbbcaba-8a69-11e2-af5a-f9ed6899a3e1_5 FSMCall:hangupcall
Mon Mar 11 12:36:32 2013 INFO cdbbcaba-8a69-11e2-af5a-f9ed6899a3e1_5 FSMCall:end_call
Mon Mar 11 12:36:32 2013 INFO cdbbcaba-8a69-11e2-af5a-f9ed6899a3e1_5 FSMCall:hangupcall
Mon Mar 11 12:36:34 2013 WARN Logger: changing loglevel from DEBUG to INFO
Mon Mar 11 12:36:34 2013 ERROR d13e7462-8a69-11e2-af5e-f9ed6899a3e1_6 Error: voice_app(34) is not supported
Mon Mar 11 12:36:34 2013 ERROR d13e7462-8a69-11e2-af5e-f9ed6899a3e1_6 Error loading data
Mon Mar 11 12:36:34 2013 INFO d13e7462-8a69-11e2-af5e-f9ed6899a3e1_6 FSMCall:hangupcall
Mon Mar 11 12:36:34 2013 INFO d13e7462-8a69-11e2-af5e-f9ed6899a3e1_6 FSMCall:end_call
Mon Mar 11 12:36:34 2013 INFO d13e7462-8a69-11e2-af5e-f9ed6899a3e1_6 FSMCall:hangupcall
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Re: call drops when answered

Postby areski » Mon Mar 11, 2013 5:45 pm

Did you create a survey or a voice app ?
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Re: call drops when answered

Postby DaNegus » Mon Mar 11, 2013 5:47 pm

Survey as per the getting started guide..
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Re: call drops when answered

Postby areski » Mon Mar 11, 2013 5:51 pm

contact me directly then
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