Survey Templates
The survey has been enhanced to easily allow repetitive surveys and maintain consistent reporting. A survey template is created, and when it is attached to a campaign, a copy is made of the survey, and all reports pertaining to that campaign are correctly linked.
Enhancements to the survey branching, logic and capabilities :
- Retry logic to keep calling a contact until the survey is completed.
Completion status to denote a survey has been fully completed.
Branching supports invalid input.Support branching on timeout on a per node basis.
Capture entries with X digits (i.e. capture phone-number).
Display calls completed in reporting modules and dashboard.Include variables in Text to Speech.
Answering Machine Detection
The commercial AMD module allows Newfies-Dialer to detect whether the contact answering the phone is a real person answering the call or whether it is a voicemail message.
If the AMD module detects voicemail, then it will listen for the “record-your-message-now” beep and play the message to be left on the contact’s voicemail when recording starts.
Further information about this module can be found at http://www.newfies-dialer.org/add-ons/voicemail-detection/
Other Enhancements
- Continuous Integration – Applying continuous quality control in order to increase the quality of the software.
Deployment – Newfies-Dialer platform deployed with Nginx, Gunicorn, Supervisord and Postgresql for the best possible performance.
Better DBMS – We now only support Postgresql so we can concentrate on optimising the database for the best possible performance.
Comprehensive API – Straightforward integration with third party applications using API’s that correspond to each function available via the web interface.
Real-time reporting – Overview and detailed reporting of surveys and calls.
Extension Dialing – Dial the PSTN number, and then on answer send the DTMF for the extension.
Direct Freeswitch Integration – IVR logic coded in Lua for direct integration to Freeswitch for better performance and flexibility when adding new features.
TTS Preview – Preview how the TTS sounds in the browser.
SMS Support – Commercial module supporting mass SMS broadcasting from Newfies-Dialer. Read More.
A full list of the changes to Newfies-Dialer can be found at https://github.com/Star2Billing/newfies ... its/master
Any telecoms company wanting to provide multi-tenant voice and SMS broadcast facilities to their customers, or any business that needs to broadcast marketing, emergency and informational messages to their contacts may wish to consider Newfies-Dialer. Please contact us via http://www.newfies-dialer.org/about-us/contact/ for more details.